BEFORE YOU BOOK
What is the cruise itinerary?
Star Trek: The Cruise VII sails February 22, 2024 – February 29, 2024, on Royal Caribbean’s Mariner of the Seas. Descriptions and highlights for the ports of call can be found HERE.
How much does the cruise cost and what does it include?
The total cost of the cruise depends on the cabin you select. Per person pricing (based on double occupancy) can be found HERE.
Your Cruise Cost Includes:
- Round trip cruise from Port Canaveral, FL with luxury accommodations
- All performances, interviews, parties, and events presented on the cruise (This does not include any special Artist Hosted Events which require sign up and/or a fee.)
- All meals (“Included Dining” features breakfast, lunch, dinner and snacks in the Windjammer Café, breakfast, lunch and dinner in Main Dining Room, as well as late night mini-buffets throughout the ship).
- As part of the Included Dining experience, non-bottled beverages (i.e. coffee, juices, tea) are provided without charge.
- Recreation facilities, such as; Fitness Center, Pools, Hot Tubs, Rock Climbing Wall, Basketball Court, Jogging Track, Mini Golf.
- In-room TV and movies (excluding pay-per-view movies)
- Full-service room cleaning.
Your Cruise Cost Does Not Include:
- Air and ground transportation to and from Port Canaveral, FL
- Ground transportation in ports of call.
- Pre- and post-cruise lodging
- Alcoholic beverages and bottled water
- Dining in Specialty Restaurants
- Personal expenditures and purchases such as internet packages, photos, souvenirs, excursions, spa services, FlowRider®, personal training, gambling.
- Special Artist Hosted Events which may require sign up and/or a fee
- Travel Insurance
Are accessible cabins available?
The Mariner of the Seas offers a variety of accessible cabins in numerous categories. For current availability, please contact our office at 844.335.6515 Monday – Friday 9:00AM – 5:00PM CT.
Are payment plans available?
We offer a variety of interest free payment plans to fit your needs. Payment options are displayed during the reservation process. Additionally, we offer a 5% discount (pre-taxes) for reservations paid in full at time of booking.
I am a Crown and Anchor® member, do I get rewards?
Star Trek: The Cruise is a full-ship charter so the standard Crown and Anchor® rewards do not apply. Guests may still earn credit for days sailed, but rewards and perks are not available during Star Trek: The Cruise. Your Crown and Anchor® number will be applied to your Royal Caribbean account closer to the sailing, and the days accrued will be applied post sailing. Star Trek: The Cruise does not need to record your Crown and Anchor® number.
What documentation do I need to board the ship?
US Citizens are required to travel with either: an original US passport valid at least six (6) months after the cruise OR a valid state ID AND an original birth certificate. There is no exception to this policy. Non-US Citizens should contact Royal Caribbean Cruise Line for specific requirements. Additional document requirements can be found HERE or by calling 866-562-7625.
Will a COVID-19 Vaccination be required?
At this time, Royal Caribbean allows both vaccinated and unvaccinated passengers onboard their ships. As we approach the sailing date, we will keep our guests informed of the current regulations.
What is the cancellation policy?
All payments are 100% non-refundable. We highly recommend all guests purchase travel insurance to protect their investments. Additional information can be found HERE.
Is there an age requirement?
Passenger must be 21 years of age or older on the date the ship embarks. Passengers who are between the ages of 13-20 are permitted to sail if they are accompanied by an adult 21 years of age and booked in the same or adjoining stateroom. Guests who are 12 and under are not permitted to sail.
BOOK AND MANAGE YOUR RESERVATION
How do I make my reservation?
Reservations can be made online HERE or by contacting our office at 844.335.6515 Monday-Friday 9:00AM – 5:00PM CT.
Can I book through a travel agent?
You are welcome to use a travel agent to make your reservation; however, we do not pay agent commission.
What type of cabin should I reserve?
There are four main cabin types: Inside, Ocean View, Balcony and Suites.
- Inside cabins are the lowest priced and smallest in size. There is plenty of room, but they do not have a window to the outside.
- Ocean View cabins are very similar to the inside staterooms but offer a porthole or window (that does not open) to view the outside.
- Balcony cabins have a floor to ceiling window with a door that opens to a private balcony that has two chairs and a small table. These cabins are generally larger in size than ocean view and interior cabins.
- Suites are the biggest cabin type on the ship. They also have bigger balconies and separate seating areas. They also come with a variety of amenities and services that are not available to those in different cabin types.
You can view detailed descriptions of all cabins HERE.
If you need any help selecting the best cabin for you, please give us a call at 844.335.6515 or email email@example.com. Our reservation specialists are standing by to answer any questions you have.
Tips to Consider When Selecting Your Cabin:
Sometimes we are asked what part of the ship is the best. The answer depends on what you are looking for. The Mariner of the Seas is a big ship so it does not rock very much, but we are sailing on the high seas so it will move a little. Some people want to feel the ship movement, others want to feel like they are on dry land so here are a couple of tips:
- The smoothest ride is found in the middle of the ship on lower decks.
- The side of the ship does not matter.
- Different ports dock on different sides so there is no “land facing” or “ocean facing” side. When we are at sea, everything is ocean facing!
- If you want to limit your walking, pick a cabin near the elevators or if you want to get your exercise every day, pick a cabin further away.
- Our reservation team is happy to answer any questions you might have so please give us a call at 844.335.6515 or email firstname.lastname@example.org.
How can I view and make changes to my reservation?
Once a reservation is made, you can view your reservation HERE. If you need to make changes to your reservation (change cabin, update payment information, add or remove a guest, correct contact information, cancel your reservation) please contact a Reservation Specialist Monday – Friday 9:00AM – 5:00PM CT at 844.335.6515 or by emailing email@example.com. All reservation cancellation requests must be made by contacting our office. Changes made to an existing reservation within 120 days of sailing are subject to a $150 manifest change fee.
When should I arrive at the cruise terminal?
Star Trek: The Cruise VII embarks from Port Canaveral, FL on Thursday, February 22, 2024, at 4:30PM ET. All guests are required to select a boarding window during the online check-in process (starting 45 days prior to the cruise). Boarding the day of the cruise typically begins by 11:30AM ET, and all guests must be onboard no later than 3:00PM ET.
I am flying, when should I schedule my flights?
Unless you reside near Port Canaveral, we recommend guests arrive the day prior to the cruise. On the day of disembarkation, February 29, 2024, the ship is scheduled to arrive back in Port Canaveral at 7:00AM ET. Due to the time it takes to clear Customs and Immigration, it is difficult to estimate the exact time you will be able to depart the ship. To be safe, we do not recommend scheduling flights prior to 12:00PM ET.
Is there a recommended hotel the night before the cruise?
We encourage guests to arrive the night prior to the cruise. You can view nearby hotel options HERE.
Can I bring alcohol onboard?
Each guest may bring onboard one (1) 750 ml bottles of wine or champagne per stateroom in their carry-on luggage on the day of Embarkation. If guests wish to enjoy the wine or champagne they brought onboard in dining or bar venues, a corkage fee will apply. Guests are not allowed to bring beer or hard liquor onboard.
Can I bring bottled water or soda onboard?
Guests may bring non-alcoholic beverages as carry-on items on the day of embarkation. Non-alcoholic beverages may not exceed 12 standard (12 oz.) cans, bottles or cartons per stateroom. Distilled water brought on for medical or dietary use are permitted.
When and how do I complete the online check-in process?
Online check-in begins 45 days prior to the sailing. All guests are highly encouraged to complete the online check-in process with Royal Caribbean at least 3 days prior to sailing. Further details as to how and when to complete the check-in process will be communicated via email as we approach the cruise date.
When and how can I purchase pre-cruise packages and activities?
Approximately 120 days prior to the sailing, you will receive a Royal Caribbean Cruise Line Reservation Number giving you access to Royal Caribbean’s “Cruise Planner.” CLICK HERE to view available packages for purchase including dining packages, shore excursions, Wi-Fi and more!
Will I receive a schedule of events?
The moment you step onboard you are greeted by staff and will receive a Souvenir Program that outlines the schedule for the week. Each evening, you will receive the following day’s schedule of events.
What time do I eat dinner?
Guests can dine at any time they wish however; most guests choose to dine opposite of their Main Show time. Reservations are not needed to dine in the Main Dining Room but are highly suggested for Specialty Restaurants.
Can I take pictures and videos onboard?
While guests are encouraged to take as many photos and videos as they wish, there may be times in which guests may be asked to refrain from taking photos/videos due to talent requests. There will be a professional photo/video team onboard that will make photos from the Main Shows available for free HD download on our website post cruise.
What is the dress code?
The dress code on Star Trek: The Cruise is super casual. Some guests partake in cosplay while others wear jeans and t-shirts. Whatever you are comfortable wearing is acceptable.
Are there theme nights?
Star Trek: The Cruise celebrates fun and unique theme nights each year. Check our website soon for the 2024 theme nights!
Is smoking allowed onboard?
Smoking is permitted in designated outdoor areas. Smoking indoors or on stateroom verandas is strictly prohibited.
Can I get married onboard?
Unfortunately, Star Trek: The Cruise does not perform ceremonies onboard; however, we do have a vow renewal ceremony that any guest is welcome to participate in.
SPECIAL NEEDS AND REQUIREMENTS
Is there accessible seating available in the Main Theater?
Guests with mobility issues may register to be seated in an accessible section of the Royal Theater for each evening’s Main Show.
By registering, guests will have priority access to the designated accessible seating area, not a specific assigned seat, located near the rear of the theater to provide safe and convenient access.
Registering for the accessible seating area is only available in the Royal Theater for the evening’s Main Show. All other shows and venues are available on a first come, first served basis.
Those who register will be allowed to enter the theater shortly prior to general admission with a maximum of one companion. Additional companions will not be allowed to sit in the accessible section, due to limited space. More information on entry will be delivered to registered guests closer to the time of sailing.
To register for accessible seating in the Royal Theater, please contact a Reservation Specialist at 844.335.6515 Monday – Thursday 9:00AM CT – 5:00PM CT or Friday 9:00AM CT – 4:00PM CT or complete THIS FORM no later than December 31, 2023.
Does Royal Caribbean provide wheelchairs or scooters on the ship?
Guests who require the use of a mobility assistive device (such as a wheelchair or scooter) must bring their own or rent from a third-party company, as Royal Caribbean reserves wheelchairs onboard for medical emergencies. Note, all mobility devices must be stored inside the cabin and cannot be left in hallways overnight. Please see the contact information for the two companies offering these services.
Scootaround – 1.888.441.7575
Special Needs at Sea – 1.800.513.4515
Is wheelchair assistance provided at the cruise terminal pre and post cruise?
Royal Caribbean offers boarding and departure assistance to guests in wheelchairs or with mobility disabilities. Requests must be made by contacting the Royal Caribbean Access Department, no later than 45 days prior to embarkation. Please note, a Royal Caribbean Reservation Number will be required at the time the request is made. The Reservation Number will be provided via email from Star Trek: The Cruise approximately 120 days prior to the sailing.
Will we be tendering or docking at the ports of call?
At some ports, the ship may anchor offshore, and guests are taken to shore by small boats called tenders. Even if scheduled to dock at a pier, circumstances may require the Captain to anchor offshore, and utilize tenders for transport to the Port. Guests with assistive devices who are unable to take a few steps will likely be unable to board tenders unless roll-on capability is available. To safely board most tenders, guests must be able to take steps and use a collapsible manual wheelchair. In addition, motorized wheelchairs and mobility scooters cannot be taken on tenders, unless roll-on capability is available. Please note roll-on capability is not guaranteed.
Can Royal Caribbean accommodate guests with dietary restrictions?
Royal Caribbean makes every effort to accommodate dietary requirements for all guests onboard. Food allergies, gluten-free, vegan, vegetarian, low-fat, low-sodium, lactose-free/soy milk, ensure, and kosher meals are available at no extra charge. Requests must be made by contacting the Royal Caribbean Access Department, no later than 45 days prior to embarkation. Please note, a Royal Caribbean Reservation Number will be required at the time the request is made. The Reservation Number will be provided via email from Star Trek: The Cruise approximately 120 days prior to the sailing.
Are service animals allowed onboard?
A service dog is defined as “any dog that is individually trained to do work or perform tasks for the benefit of a person with a disability.” Service dogs are not considered pets. Guests are responsible for obtaining all required documentation for service dogs to depart the ship in ports of call. These documents must be carried on the ship, and a copy left with Royal Caribbean’s Guest Relations Desk once onboard. Please note that additional screening may be conducted at the pier or onboard. Requests must be made by contacting Royal Caribbean Access Department, no later than 45 days prior to embarkation. Please note, a Royal Caribbean Reservation Number will be required at the time the request is made. The Reservation Number will be provided via email from Star Trek: The Cruise approximately 120 days prior to the sailing. To review Royal Caribbean’s Service Animal policy, click HERE.
Is there licensed medical staff onboard?
Yes, each ship has a minimum of one fully licensed physician, and a minimum of two licensed nurses on board. All Royal Caribbean ships have shipboard medical facilities that are built, staffed, stocked and equipped to meet or exceed guidelines established by the American College of Emergency Physicians Cruise Ship & Maritime Medicine Section.
What is the best emergency contact number?
Your friends and family can contact the ship by calling 888.724.7447 (from outside the U.S. call (321.953.9003). You can also use the stateroom Internet connection or hotspots to send an email to your friends or family for a minimal fee.